30-Day Satisfaction Guarantee

 

Ivorya offers a 30-day satisfaction guarantee from the date of delivery.

Refund eligibility is subject to the terms below.

To initiate a refund request, customers must email ivorya.contact@gmail.com within 30 days of delivery and provide:

• Order number

• Reason for dissatisfaction

• Proof of purchase

All requests are reviewed individually.

Refunds are not automatic.

 

Hygiene Policy

 

Due to hygiene and safety considerations, opened or used oral-care products are not eligible for return.

Refunds for opened items may be issued solely at Ivorya’s discretion.

 

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Refund Review & Processing

 

Approved refunds are processed within 7–14 business days after approval and issued to the original payment method.

Shipping fees are non-refundable.

 

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Non-Returnable Items

 

• Used products

• Opened hygiene items

• Promotional or clearance items

 

 

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Excessive Claims

 

Ivorya reserves the right to refuse refunds in cases of repeated claims, suspected abuse, or fraudulent activity.

 

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Chargebacks

 

Customers agree to contact Ivorya support prior to initiating chargebacks.

 

Unauthorized chargebacks may result in account limitations or permanent service refusal.